App / Sports
88hh has put together answers to the questions we hear most — from how to fund your account with bKash to which game categories are in the lobby. If something is not covered here, our support team is reachable through the contact routes listed on this page.
We built this FAQ around the real questions that come up when you are setting up a new account or making your first deposit. The questions are organised by topic — account creation, local payment routes, game access and getting help — so you can move straight to what matters without reading everything from scratch. For payments, we focus on bKash as the primary wallet route and Upay as the close alternative, because those are the routes most commonly used by accounts in supported Bangladesh regions. Each answer describes the actual step or screen you will encounter, rather than giving you a vague pointer. Where a process depends on your account status or the verification step completed, we say so clearly.
These figures reflect the structural features of the platform as configured — game categories available in the lobby, payment routes supported for eligible accounts, language support for Bangladesh, and the access channels through which you can reach the platform or support team.
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If the answers below do not fully resolve your question, these are the support routes published on the site. Each route is for a different type of query — live chat for account and deposit questions, email for document or verification issues. Pick the route that matches your question type and include your account reference so the team can locate your record quickly.
Open the chat icon from any page to reach the support team. Live chat handles account access, bKash deposit queries and game category questions. Keep your account username ready to speed up the conversation.
Use the email contact form for document submissions, account verification queries and anything that needs a written record. Include your registered account detail and a clear description of the question so the team can respond accurately.
The on-site help section covers common account steps, wallet linking and game navigation. Check there first before opening a chat — many bKash and Upay deposit questions are resolved by the step-by-step account instructions published there.
We review these FAQ answers whenever a platform process changes — a new payment route, a change to account verification steps, or an update to game category availability. We do not publish answer text that cannot be checked against an actual screen or process step in the account.
Every answer in this FAQ maps to an actual step, screen or route in the 88hh account. We do not write generic explanations — each answer describes what you will see when you follow the process on your own account or device.
We do not put processing times, minimum amounts or payout percentages in this FAQ unless they are visible in your account settings. If a figure is not published in your account, we describe where to find it rather than guessing.
The bKash and Upay answers below reflect how those wallet routes are configured for eligible Bangladesh accounts. We do not describe payment routes from other markets or name wallets that are not active on the platform for your region.
Where access or availability depends on your location or account status — such as game category access or payment route eligibility — we say so in the answer. Availability of any service depends on local law and eligible regions.
For accounts in supported Bangladesh regions, bKash and Upay are the two wallet routes configured on the platform. Both follow a mobile wallet flow, but there are differences in how you initiate the transfer and where you find the confirmation reference in your account. This comparison covers the question-level distinctions most people ask about.
bKash is the primary deposit path. When you select it in the cashier, you are shown the transfer number and reference code to use in your bKash app. The deposit registers in your account once the bKash transaction is confirmed on your end.
Upay follows a similar step sequence to bKash — select it in the cashier, copy the reference, complete the transfer in your Upay app. It is the alternative if your bKash wallet has a transfer limit or is temporarily unavailable.
After either wallet deposit, the transaction appears in the account transaction history section. If the deposit does not appear within the expected window shown in your cashier, use the transaction reference from your wallet app when contacting support.
We set up bKash as the default because it is the most widely used mobile wallet for accounts in Bangladesh. Upay is fully supported and functions the same way — it is not a secondary or restricted option, just the alternative route.
Beyond the payment FAQ, there are a few consistent features of the 88hh lobby and account that come up repeatedly in questions. These are the reference points that shape how everything else in this FAQ connects — from how you move between game categories to how the mobile browser experience works.
Slots, live casino tables, sportsbook markets and crash games sit inside one account lobby. You do not need to log in separately for each category. Cricket Live Lines and Cricket Wicket Win are both accessible from the same logged-in view.
The full lobby — including live casino and sportsbook — runs in a mobile browser without a separate download. If you are accessing from a phone, open 88hh directly in your browser and log in from there to reach all categories.
Slot content from Bigtime Gaming, Habanero, Spadegaming and PlayStar is available in the lobby. RTP information is displayed only where the specific game or studio exposes it — we do not publish RTP figures that are not shown by the game itself.
Your account wallet shows the current balance, pending transactions and deposit history in one place. After a bKash or Upay deposit, check this section to confirm the credit has registered before moving to the game lobby.
These are the questions we get most often from people setting up or using their account. Each answer is written to the specific step or screen involved, not a general description. If your question is not here, live chat is the fastest route to a direct answer.
Go to the cashier section of your account and select bKash. You will see a transfer number and a reference code. Open your bKash app, initiate a Send Money or payment to that number, enter the reference code exactly as shown, and confirm. The deposit reflects in your account wallet once the bKash transaction completes.
Yes. Upay is a fully supported deposit route for eligible Bangladesh accounts. Select Upay in the cashier, follow the reference and transfer number shown, and complete the transfer in your Upay app. The step sequence is nearly identical to bKash, and the deposit registers in the same account wallet view.
Check your bKash or Upay app to confirm the transaction was completed and note the transaction reference number. Then open live chat and provide that reference along with your account username. The support team will locate the transaction and confirm whether a manual credit check is needed.
The lobby includes slots, live casino tables, sportsbook markets and crash games. Cricket Live Lines and Cricket Wicket Win are among the titles available under sports and slots categories. You can switch between categories from the main lobby navigation without logging out or reloading the page.
Yes. Open 88hh in your mobile browser and log in directly — no separate app download is needed. The full lobby, including live casino and the sportsbook, loads in the mobile browser. For the smoothest experience, use an updated version of Chrome or your device's default browser.
Use live chat for account and payment questions — the chat icon is visible on every page when you are logged in or on the login screen. For verification documents or account identity queries, use the email contact form. Include your account username and a clear description so the team can respond without needing to ask for it separately.