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88hh is direct about how your information is handled — what we collect when you register, how your bKash or Upay transaction records are stored, and the choices available to you. Access to this platform and the data rights described here depend on your local law and eligible regions.
When you open an account with us, certain information is necessary to operate it — your registered name, contact details, and the payment method you connect, whether that is bKash, Upay, Nagad, Rocket or bank transfer. We collect only what is needed to process your account, handle deposits and withdrawals, and respond to support requests you raise. We do not sell personal information to third parties for marketing purposes. Information linked to your payment wallet — such as your bKash mobile number or Upay account reference — is retained in our system to match your transaction history with your account record. This is standard practice for any platform handling real-money wallet transactions. We may share limited data with payment processors where it is necessary to complete a transfer you have initiated; we do not share beyond what that transaction requires. Cookies and session data are collected when you browse the site, covering your device type, browser, pages visited and session duration. You can manage cookie preferences through your browser settings. This policy applies to accounts where access is permitted under local law and within eligible regions. Residents of Bangladesh should review whether their access to this platform complies with applicable local regulation before registering.
This policy covers the data 88hh collects and processes directly through this site and your account. It does not extend to third-party services you reach from here, including external payment processors or game content studios. Knowing the boundary between what we control and what we do not is important before you proceed.
Any information you provide during registration — login credentials, contact details, wallet identity — falls inside this policy. We control how that data is stored and who can view it from our side.
Deposit and withdrawal records linked to your bKash, Upay, Nagad or Rocket wallet are covered. We retain these records to match payments to your account; the payment processor handles their own data separately.
Your browsing behaviour on this site — pages visited, session length, device type — is collected under standard cookie and analytics practice. This data is used to maintain site performance, not to build a marketing profile.
Game studios such as Bigtime Gaming, Habanero, Spadegaming and PlayStar operate their own platforms. When you load a game from their catalogue, any data they collect independently falls outside our policy and is governed by their own terms.
Your account with us is not a locked box. You can review the personal details we hold, request corrections if something is wrong, and ask questions about how a specific piece of data is being used. If you want to update the mobile number associated with your bKash wallet on your account, that change goes through the account settings section — follow the fields and verification steps shown there. For anything the account panel does not cover directly, our support team is the right route. We do not require you to make a formal legal application to ask a straightforward question about your own record; contact support and we will handle it directly. Where our response requires escalation — for example, a request to erase account data that has transaction history attached — we will tell you the process and any constraints that apply under applicable rules. Jurisdiction affects what rights are enforceable, so the outcome may depend on local law in your region.
Your registered name, contact details and linked payment wallet can be viewed in the account settings area. Check what is stored there before raising a support request — it saves time for both sides.
If your registered mobile number or contact email is out of date, update it through the account panel. For details that cannot be self-edited, submit a correction request through support with the accurate information.
Ask us directly if you want to know why a specific piece of data is held, how long it is retained, or who has access to it. Support handles these requests; you do not need a lawyer to start the conversation.
For deletion requests, data portability queries or anything that sits outside a self-service account action, contact support through the published route. We will confirm receipt and explain the next step.
If you have a question about your data, want to correct a record or need clarity on how a particular piece of information is used, these are the routes available on the site. Use the channel that suits your situation — live chat is the fastest path for straightforward questions, while email gives you a written record for anything more formal. Availability of these channels depends on what is published and active on the site at the time you contact us.
Open the live chat window from any page on the site. State your account reference and the nature of your data question. Live chat is the most direct route for account-level queries where you need a quick response.
Send a written query to the support email address listed on the site's contact page. Include your registered email and a clear description of the data concern. Email gives you a written thread to refer back to if the matter requires follow-up.
The help section of your signed-in account area contains published policy documents and common data questions. Check there first — many straightforward questions about what is collected and why are answered without needing to contact support.
Handling your information responsibly is not optional — it is a condition of operating this service. We apply access controls to ensure that your personal record, including your linked bKash or Upay wallet reference, is not accessible to staff who have no operational reason to view it. Session data and cookies follow standard browser-level controls, and you can manage those preferences on your end through your browser. Retention periods for transaction records are shaped by the requirements of operating a payment-connected account; we do not retain data longer than it serves a documented purpose. If you have a question about any of these mechanisms, the published support routes are the right place to start.
Your account record, including the mobile wallet reference tied to bKash or Upay deposits, is accessible only to staff with a direct operational need. We limit internal access to what is required to run and support your account.
Cookies are used to maintain your session and understand how the site is navigated. You can adjust cookie preferences through your browser settings at any time. Disabling certain cookies may affect how some pages load or function.
We keep account and transaction records for as long as they are needed to operate your account and meet applicable requirements. Records linked to completed transactions — bKash deposits, Upay withdrawals — are held for reconciliation purposes; we do not retain indefinitely.
When this policy changes in a material way, we update the published version on this page. Continuing to use your account after a published update means you have had the opportunity to review it. Contact support if a specific change raises a question.
These are the questions we hear most often from account holders in Bangladesh about how their data is handled, what rights they have and how to act on them.
We collect the details you enter during registration — your name, contact email or mobile number, and the payment method you link, such as your bKash mobile number or Upay account reference. We collect what is needed to operate your account; nothing beyond that is required at sign-up.
Yes. When you make a deposit or withdrawal through bKash, the mobile number associated with that wallet is retained in your account record so we can match the transaction to your account. It is not shared for marketing and is used only for payment reconciliation.
Your registered contact details and linked payment wallet are visible in your account settings. For a fuller picture of what data is held — particularly around transaction history — contact support through the published live chat or email route and request an account data summary.
Open your account settings and use the edit fields for details you can self-manage. If the field you need to change — such as a linked Upay or Nagad reference — is not directly editable, contact support with the correct information and we will update the record from our side.
Game studios provide content to the lobby; they do not receive your personal account data through us. When you load a game, the studio's platform may collect session data independently under their own terms. Their data practices are outside the scope of this policy.
Closing your account does not automatically erase all records. Transaction history linked to bKash, Rocket or other payment rails may be retained for reconciliation and applicable record-keeping requirements. Contact support to understand the retention position for your specific account before closing.