App / Sports
This page sets out the legal basis on which 88hh operates for you. Access to our platform and services depends on your local law and the eligible regions we support — read through these terms so you know exactly where you stand before you open an account.
Our legal policy applies to every interaction you have with 88hh — from the moment you create an account to each transaction you initiate through a configured local payment route such as bKash or Upay. We hold these terms consistently across all service areas: the games lobby, the deposit and withdrawal flow, account settings and any communication we send you. We do not make unconditional availability claims. Whether you can access 88hh services depends entirely on the laws that apply to you in your location and on whether your region falls within our eligible zones. If local law restricts online gaming activity, that restriction applies regardless of our platform availability. We encourage you to check your own legal position before proceeding. When you use a local payment method — bKash for deposits, Upay as a close alternative — the transaction is subject to both our account terms and the terms of that payment provider. We cannot override the rules of those external services. Any query about a specific transaction should first be checked against your bKash or Upay statement, then raised with our support team if the account record does not match. We keep records of account activity, and those records are the reference point for any dispute or correction request.
Our legal policy is specific in what it reaches. The four areas below clarify where our obligations begin and end, so you are not left guessing about who is responsible for which part of your experience on 88hh.
Our policy governs how your account is created, maintained and closed. It covers login credentials, identity verification steps shown in your account settings, and any suspension or restriction we apply. It does not cover access problems caused by your device, internet provider or local network restrictions.
Deposits and withdrawals processed through bKash or Upay fall within our policy while the funds are within our account system. Once a withdrawal reaches your mobile wallet, the receiving service's own terms apply. We record every transaction on our side and make that record available to you on request.
All content published on 88hh — game descriptions, policy pages, account instructions — is covered by our editorial and intellectual property terms. You may not reproduce or redistribute it. Game content itself is supplied by our studio partners; we present it in the lobby but do not author the underlying game mechanics.
Links or integrations that take you outside the 88hh domain — including bKash and Upay payment interfaces — are subject to those providers' own policies. We are not liable for their service interruptions, data practices or fee structures. Check their published terms separately before initiating a payment.
You have concrete steps available to you whenever a question about your account, data or a transaction arises. The account record section in your signed-in dashboard shows the transaction history that 88hh holds against your account — this is the first place to check if something looks wrong. If a detail in your account profile needs to be corrected — a name spelling, a linked mobile number for bKash or Upay — you can update it from the account settings page, following the fields and verification prompts shown there. For questions that go beyond what self-service allows, our support team is the direct route. You do not need to raise a formal dispute to ask a question; a support message is enough to start a review. If you want to understand what data we hold about you or request that a specific record be reviewed, state that clearly in your support message and we will respond through the same channel. Acting on a concern early keeps the process straightforward for both sides.
Open the transaction history in your signed-in account to see deposits, withdrawals and activity logs. This record is the reference point for any query you raise with us. bKash and Upay entries show the reference number visible on both sides.
Account settings let you update your profile fields directly. Follow the verification prompts shown on screen — some changes require confirmation through your registered mobile number. Do not edit payment-linked fields without completing the verification step first.
Any question about how this policy applies to your account can be sent through our live chat or email support channel. State your account reference and the specific section you are asking about. We treat policy queries with the same response priority as account support messages.
If you want to know what personal information we hold, include that request explicitly in your support message. We will confirm what categories of data are stored and explain the retention basis. You can also ask us to correct inaccurate records through the same route.
Policy and legal questions follow the same contact paths as account support. Use the channel that suits the urgency of your query — live chat for immediate clarification, email for detailed written requests. We do not list channels we cannot staff; the routes below are the ones visibly published on the site.
Open the chat icon from any page on the 88hh site. State your account reference and the policy section your question relates to. Live chat is the quickest way to get an initial clarification on access, scope or transaction questions.
Use the email address published in the support section of the site for written policy requests — including data review requests, correction requests and formal dispute notices. Include your account reference number and a clear description of the issue in the subject line.
The help section accessible from your signed-in account contains policy summaries, account management steps and answers to common questions about bKash and Upay transactions. Check there first before opening a support ticket — many queries are answered without needing to contact the team.
We apply consistent data handling practices across every account on our platform. What we collect, how long we keep it and who can access it are all defined in our policy — not left to case-by-case decisions. Your account security, payment data and session information are handled under the same framework whether you are using bKash, Upay or another configured route.
We retain account registration details, transaction records and session logs for the period set out in our data retention policy. This information is used to operate your account, process transactions and respond to support queries. We do not sell account data to third parties.
Our site uses cookies to keep your session active and to understand how the platform is navigated. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how account pages load and how the lobby displays on your device.
We apply account-level security controls including login verification steps shown in your account settings. If you notice an access event you did not authorise, contact support immediately through live chat. Do not share your login credentials or your bKash or Upay PIN with anyone, including support staff.
To update data we hold, correct an error or ask about retention periods, send a written request through our email support channel. Include your account reference and a description of what you are asking us to change or clarify. We respond through the same channel.
These are the questions we hear most from people reading through our legal terms. If yours is not here, use live chat or email support to ask directly.
Access to 88hh depends on your local law and whether your region falls within our eligible zones. We do not override local legal restrictions. If online gaming activity is restricted under the laws that apply to you, those restrictions apply regardless of platform availability. Check your own legal position before proceeding.
We hold registration details, transaction history and session logs for the period defined in our data retention policy. You can request a summary of what we hold by sending a written request through our email support channel. Include your account reference so we can locate the correct records quickly.
Open account settings from your signed-in dashboard and follow the fields shown there. Some changes — particularly those affecting your linked bKash or Upay number — require a verification step via your registered mobile. If a correction cannot be made through self-service, raise it with our support team directly.
While funds are within our account system, the transaction falls under our policy. Once a withdrawal reaches your bKash or Upay wallet, that provider's own terms apply. Check your account transaction history first — the reference number there should match your wallet statement. Raise any mismatch with our support team.
You can raise a data review or deletion request by contacting us through the email support route published on the site. We will confirm what we hold and explain the retention basis. Some data must be kept for a defined period under our operational policy; we will explain this clearly in our response.
Send a written message through our email support channel, stating your account reference and the specific policy decision you are disputing. Live chat is suitable for general questions, but a written email creates a clear record for formal dispute handling. We respond through the same channel you use to contact us.