App / Sports
These Terms & Conditions set out the rules that govern your use of 88hh — from opening an account and making deposits through bKash or Upay, to how we handle disputes and what happens if account activity falls outside our accepted conduct. Your access to 88hh and eligibility to use any part of the platform depends on your local law and the eligible regions we serve.
By creating an account on 88hh, you confirm that you have read, understood and agreed to every clause in these Terms & Conditions. We update these terms when our platform, payment routes or operating rules change, and the version published at the time you log in is the one that applies to your session. We do not send automatic alerts for every revision, so we ask that you check this page periodically — especially before making a deposit through bKash or Upay, or before withdrawing funds to your registered wallet. These terms are a contract between you and 88hh. They do not replace or override the rules of any payment provider such as bKash or Upay — those providers operate under their own service agreements, and any dispute about a wallet transaction must also be directed to the relevant provider. Where these terms conflict with a third-party service agreement, the third-party agreement governs only that third-party service. Everything else — your account balance, game history, account security and conduct on our platform — falls under these terms. Access and eligibility depend on your local law and the eligible regions we serve; if local law does not permit access to this platform, you must not use it.
Not every action on or around 88hh falls under the same set of rules. These Terms & Conditions draw a clear line between what we govern directly and what sits outside our control. Knowing that line helps you direct questions to the right place — whether that is our support team or a third-party provider.
Creating, logging into and managing your 88hh account is fully within scope. This includes username and password conduct, session security and the obligation to keep your account credentials private. Any breach of account security that results from sharing credentials is treated as your responsibility under these terms.
Deposits and withdrawals processed through our configured payment routes — including bKash and Upay — are within scope while the funds are in transit on our platform. Once funds reach your external wallet, the wallet provider's own terms apply. We do not govern bKash or Upay transaction limits set by those providers.
Game content supplied by our studios — Bigtime Gaming, Habanero, Spadegaming and PlayStar — is within scope for the purposes of fair play, result integrity and account recording. We do not author the underlying game software, but we are responsible for how those games are presented and recorded in your account history.
External websites, payment apps or services you access by leaving 88hh are outside the scope of these terms. We do not control their content, privacy practices or conduct rules. Following a link away from 88hh means you enter a third party's environment and their terms apply from that point.
These Terms & Conditions are not one-directional. We hold obligations toward you, and you hold specific rights that you can act on at any time. Your account history — including every deposit, withdrawal and game round — is stored and accessible through the transaction log in your signed-in account area. If you believe a record is inaccurate, you can raise a correction request directly through the account support route. We do not require you to prove identity again to view your own history, but we may request verification before applying a correction that affects your balance. Disputes about a specific round outcome should reference the round ID shown in your history; our team uses that identifier to pull the server record and compare it against what was displayed in your session. You also have the right to request that we close your account, which removes active session access while retaining transaction records as required by our data retention obligations. All of these rights sit alongside — not above — the conduct obligations in the rest of these terms.
Open the transaction log in your signed-in account to see every deposit, withdrawal and game round. The log is date-filtered and exportable. If something looks wrong, note the transaction ID before contacting support — it speeds up the review process significantly.
Account name, registered mobile number and linked wallet details can be updated through the account settings page. Some changes require identity re-verification before they take effect. Follow the on-screen instructions shown at the point of change rather than contacting support first.
If any clause in these terms is unclear, send a written question through our live chat or email support route. Reference the specific clause number or section heading so the response addresses your exact concern rather than a general interpretation.
You may request full account closure at any time by contacting our support team. We process the request and confirm closure by the same channel you used to raise it. Any remaining balance is returned to your registered bKash or Upay wallet before the account is deactivated.
If a clause in these Terms & Conditions is unclear, or if you have a dispute you want to escalate, we have three contact routes published on the site. Use the route that matches your question — a live chat message for quick account questions, email for formal written disputes, and the on-site help centre for self-serve clause reading. We do not publish support hours that we cannot verify, so check the channel availability indicator shown on the support page at the time you need help.
Use the live chat button visible on the site for account-level questions about these terms — for example, a deposit conduct query relating to your bKash transaction or a question about account closure steps.
For formal disputes or written requests — such as a correction to your account record or a request to review a game-round outcome — send an email through the address listed on the contact page. Include your account username and transaction ID.
The on-site help centre publishes clause summaries, account conduct guidance and step-by-step instructions for common account actions. Browse it first before raising a support ticket — many terms questions are answered there without waiting for a response.
Handling your account data and transaction records responsibly is part of what these Terms & Conditions require of us. We describe below how we approach the key areas — data retention, cookies, account security and the process for requesting changes — so you know exactly what we keep, why we keep it and how long it stays.
Transaction records, game-round histories and account registration details are retained for as long as required by our operating obligations. You can view your own records in the account area at any time. Requests to delete data that we are obligated to retain will be declined with a written explanation of the retention reason.
We use cookies to maintain your logged-in session, remember your preferred deposit method — such as bKash or Upay — and measure site performance. You can manage cookie preferences through your browser settings. Disabling all cookies may affect account session continuity and some account page functions.
You are responsible for keeping your login credentials private. We do not ask for your password by chat, email or phone. If you suspect unauthorised access, use the password-reset path on the login page immediately and then contact support to flag the session for review.
These terms are updated by 88hh when platform or payment rules change. You cannot negotiate individual-account variations to the published terms. If a published change affects your account in a way you do not accept, your recourse is to close the account before the change takes effect, following the closure steps described in the rights section above.
These are the questions we see most often from people reading these Terms & Conditions for the first time. Each answer is specific to how these terms work on 88hh — not a generic legal summary.
Yes. The moment you create an account, these terms cover everything tied to it — deposits, withdrawals, game activity, account settings and communications with our support team. Specific third-party services like bKash or Upay operate under their own terms alongside ours, not instead of ours.
If a revised version of these terms is posted and you do not agree with the changes, you should stop using your account and request closure before the update takes effect. Continuing to log in after an update is posted counts as acceptance of the revised terms under this agreement.
Yes. This page is publicly accessible without logging in. We publish the current version here so you can read every clause before deciding whether to open an account. The version shown here is the active one; previous versions are available on request through our email support route.
Open your transaction log in the signed-in account area and note the transaction ID for the entry in question. Then contact our support team — live chat for quick queries or email for a formal written dispute. Include the transaction ID and the date of the entry so we can retrieve the matching server record quickly.
Yes. Your access to 88hh and eligibility to use any feature — including bKash and Upay deposit routes and game categories — depends on your local law and the eligible regions we serve at the time of your session. If local law does not permit access, you must not use the platform.
Contact our support team through live chat or email and request account closure in writing. We will process the closure, return any remaining balance to your registered wallet — bKash or Upay — and confirm deactivation by the same channel. Transaction records are retained as required by our data retention obligations even after closure.